Shipping & Returns – Wide Format Media

Shipping & Returns


Shipping

We deliver to all Australian street addresses. We do not deliver to P.O. Boxes. 

  • Delivery Method via StarTrack Express
  • Shipping costs are calculated on each check out. Freight charges will be based on whichever is the greater of:
    a) the dead weight of the goods consigned; or
    ii) the cubic measurement of the goods multiplied by the cubic factor. 
  • Estimated delivery within 3 – 5 working days

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@wideformatmedia.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@wideformatmedia.com.au.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.